Frequently Asked Questions
How to make a reservation?
A table reservation can be made via telephone or through our website booking page. Please be aware that our telephone lines can get very busy at times, please do visit our website to secure your booking immediately.
COVID Restrictions & Safety Measures
We have changed the way we serve the buffet slightly in compliance with the new restrictions set out by the government. Different branches might have different systems in operation in order to work better with the local customers. Please do contact our branch prior to your visit for more up-to-date information on how we work. Your feedback is really important to us and hope you enjoy your next visit and still have a great time.
We have put sufficient numbers of sanitiser stations across all sections in any of our restaurants. Customers must follow our one-way system at our restaurants at any time and put on face coverings when they are fetching the food. Drinks will be ordered through contactless payment. More information is available at the restaurants. Please discuss with our duty managers on-site or over the phone if you need further assistance.
We have put sufficient numbers of sanitiser stations across all sections in any of our restaurants. Customers must follow our one-way system at our restaurants at any time and put on face coverings when they are fetching the food. Drinks will be ordered through contactless payment. More information is available at the restaurants. Please discuss with our duty managers on-site or over the phone if you need further assistance.
How long is my table held for?
Once a table is reserved we are able to keep it for maximum of 15 minutes after the time of booking. Should the table become occupied by the time you arrive; we will do our best to find an alternative table as soon as we can. Please be advised that it may not be easy to do so, and we would appreciate your patience and understanding while a new table is being allocated to you. In case of late arrival, please inform our receptionist so that alternative arrangement can be scheduled for our guests as soon as they arrive.
How long is my table available for?
A time limit of 1 hour and 45 minutes applies to booking customers and 1 hour 30 minutes applies to walk-in customers, plenty of time for our customers to try out a jaw dropping range of global cuisines.
Do I need to pay a deposit?
When making a reservation of more than 6 guests, a deposit payment is required to secure the table. Please be advised that we do not accept payments over the phone, therefore our customers will have to come and make the deposit at the restaurant where the reservation is made. Please contact local restaurant and enquire deposit before visiting.
What happens if I paid a deposit and have to cancel?
Please be aware that there is a £5 cover charge for every member of party that does not attend your booking unless we are given notice 24 hours before.
Are all dishes available all the time?
The menu shown is for illustration purpose only, not all dishes are available at all our restaurants. The menu differs from lunch to dinner, and due to seasonal choices, our menu gets rotated from time to time. If there are any particular dishes you would like to inquire about, please contact your local restaurant directly before visit.
Do you have allergen information shown in the restaurant?
Yes, in compliance with the local authority, we have good allergen information displayed in our restaurants on the counter.
Can I bring guests that are NOT eating?
We are sorry to advise our customers that as an all you can eat buffet, we are unable to monitor each individual customer to see who is eating or who is not on each table. Therefore we cannot exempt any customers from paying for their seating.
Something is not quite right, where can I get some help from?
We are sorry to hear that you are not satisfied with us. Please get in touch with a member of staff or restaurant floor manager for feedback. If the matter is unsolved, please feel free to contact us at our head office and we will do our best to resolve your issue.
How can I claim my FREE Birthday meal?
To claim your free birthday meal, you must reserve a table at least 24 hours in advance, your birthday must be on the same day as the reservation, otherwise you will not be able to redeem the offer. Please bring a valid photo ID (passport, driving license or birth certificate) and reservation confirmation reference number to come and enjoy a memorable birthday celebration free of charge.
Are you able to help with special requests?
We always aim to accommodate special customer requests wherever possible. If you require any dishes to order by our chefs, please ask our service staff and we will endeavor to cater for you. Please be advised that during busy times, it may not always be possible to answer your requests, when in doubt please speak to a member of staff for further information.
How much do you charge for children and infants?
At K11 Restaurant & Bar, children under 150cm eat for half price, children under 100cm eat for only £2.99.
Can I bring my own Birthday cake?
Yes, customers can bring their own cake for the occasion and we will be happy to keep it for them. However, for fire safety reasons, candles such as sparkler & fountain candles, or any accessories that will produce any amount of smoke are prohibited within our premises.
Can children under 16 eat alone?
No, due to the fact that we are a licensed restaurant which serves alcoholic drinks and stays open till late, our policy requires that children/teenagers under the age of 16 must be accompanied by at least one adult. This regulation is part of the licensing law.
How can I leave feedback or make a complaint?
If your feedback or a complaint about the restaurant please contact the restaurant directly at info@k11restaurant.com or contact us on 02838 399609 a.s.a.p.
Alternatively, feedback can be submitted through the form on our Contact Page, please leave a detailed description and we will get back to you as soon as possible.
We encourage you to get in touch with the management so that any issue can be resolved without delay.
Alternatively, feedback can be submitted through the form on our Contact Page, please leave a detailed description and we will get back to you as soon as possible.
We encourage you to get in touch with the management so that any issue can be resolved without delay.